Founded in 2010 and incorporated in 2014, Zero Digital Media is committed to fair, balanced and accurate independent journalism. We don’t just write about what happens on the field of play, we write about the environment around sports - culture, lifestyle, industry.
We take this commitment seriously, and hold ourselves to professional journalistic standards. Every article is researched, written, and then scrutinised by an editor or sub-editor before being published on-site.
To submit a complaint, please contact us at complaints@zerodigital.com.au
Accuracy and clarity in independent journalism
Zero Digital ensures that factual material is accurate and not misleading, and is distinguishable from other material such as an opinion piece.
We commit to providing a correction or other adequate remedial action if published material is significantly inaccurate or misleading.
Fairness and balance
Zero Digital commits to ensuring factual material is presented with reasonable fairness and balance, and that writers’ expressions of opinion are not based on significantly inaccurate factual material or omission of key facts.
We ensure that where material refers adversely to a person, a fair opportunity is given for subsequent publication of a reply if that is reasonably necessary to address a possible breach of fairness and/or balance.
Privacy and avoidance of harm
We will avoid intruding on a person’s reasonable expectations of privacy, unless doing so is sufficiently in the public interest.
Unless sufficiently in the public interest, we will avoid causing or contributing materially to substantial offence, distress or prejudice, or a substantial risk to health or safety.
Integrity and transparency
Zero Digital will avoid publishing content which has been gathered by unfair or deceptive means, unless doing so is sufficiently in the public interest, and ensure that conflicts of interests are avoided or adequately disclosed, and that they do not influence published material.
Feedback Policy
Zero Digital welcomes feedback on content and encourages an open discussion and public engagement with our readers to help in setting our coverage priorities and ensuring accuracy. If you would like to provide any feedback on our content, coverage decisions, reporting or any activities after publication to either provoke, alter or expand a story please email contact@zerodigital.com.au.
Corrections & Updates Policy
Factual errors require correction and acknowledgment by an editor at the beginning or end of the article. Updating text for clarity, style or spelling does not require acknowledgment. When a story has advanced significantly within a week of publication, an update may be added.
To contact us with any corrections or updates please email contact@zerodigital.com.au
Branded Content
Zero Digital and its mastheads are supported by advertising, including display/banner advertising, video advertisements, integrated and branded content, whereby Zero Digital collaborates with a brand or business to produce content. We work with brands we believe our readers will be interested in, to publish stories that are genuinely relatable.
Copyright
Zero Digital is dedicated to publishing original and authentic content. In cases where we use words, video, photography or other media created by another party, it’s with necessary permissions and/or royalty payments, and attribution of the original creator as required.
Complaints Process
On receiving the complaint, a member of Zero Digital’s publishing staff will obtain any further details which are considered necessary at this stage. The Publisher then decides whether the complaint should not be considered further.
To submit a complaint, please contact us at complaints@zerodigital.com.au
Multiple complaints
Where there are several separate complaints about the same material, the Publisher may decide to involve only one or some of the complainants in further consideration of the material. Where practicable, complainants will be notified individually of that decision and of the final outcome.
Handling of Complaint
Unless the Publisher decides to discontinue consideration of the complaint, Zero Digital will promptly respond to the complaint by telephone call or email. The phone call and/or email will focus on whether Zero Digital has already taken action in relation to a direct complaint about the material in question or may be willing to consider doing so in relation to the complaint.
Discontinuance
If the Publisher decides to discontinue consideration of a complaint, the complainant will be informed accordingly.
